How does Tech Troopers work?
Tech Troopers can help with your IT so that you can focus on your business.
We offer quality assured support via our tested and vetted consultants (Tech Troopers).
We offer support on site or remotely with fixed prices per issue.
What does the service cost?
Instead of charging per hour we charge you per issue we help you with. Help remotely is 299 kr per issue. Support on site is 999 kr. Add ons are 299 kr so if you already a Tech Trooper on site we can fix multiple issues at the same time.
You can pay using card, via Swish or we can invoice you (39 kr invoice fee, 20 days due date). Card payments are made directly on our site using your preferred card through our payment processor Stripe and Tech Troopers do not store your card information locally. For invoicing we use Billogram.
All prices excluding VAT.
Is it the same person who provides the email/chat/phone support who will visit me for a home visit?
Yes, as often as possible the same person will help you, but you may have spoken to one of our Tech Troopers in Skåne and then need a house call in Gothenburg. In those cases, another Tech Trooper will come calling than the one who called you.
However, Tech Troopers always annotate each case carefully, so that their colleagues can continue or answer questions about your case, so that we can all help or answer any questions you may have about your issues.
What happens if something goes wrong or gets damaged?
We are insured. If a Tech Trooper is responsible for damage we are fully insured for such occasions. You can trust our insured and quality assured Tech Troopers to do their best in all cases.
Do you guarantee that my problem will be solved?
There is always a solution, but it is not always the one we have hoped for. We can always help you along, sometimes it's a button to pushed, sometimes something has to be bought and sometimes the solution is to realize why something is impossible and what to do instead.
There are assignments that are too big for us, but we will always tell you if that is the case. It never hurts to ask.
Customer Satisfaction Guarantee
If we cannot find a solution to your problem or if you are dissatisfied with our results we will always return your payment to the same card you paid us with. Processing can take up to ten business days.
Do you help private customers?
Yes. Tech Troopers can help you with your home gadgets so that you can focus on what truly matters. Read more here!